How to view message delivery reports for sent receipts, invoices or fee balance reminders.
The 'Messages' sections shows delivery reports for all the messages you have sent from your account. For example, when you send fee balance reminders it is important to check who did receive the text message for you to follow up via other means.
For starters, Sematime shows you a summary of the insights derived from your message logs:
Messages delivery statuses - shows a summary of the statuses for all messages sent by your account. For example, the image above shows that 85.53% of all messages sent to parents were delivered successfully.
Top reasons why messages fail - shows the reasons given for all the messages sent but failed to be received by your parents.
How fast as messages delivered - shows the time taken for parents to receive your messages. In the image above, it is apparent that 85.88% of the parents received messages within 30 seconds after sending.
Going further down the report, you will see a detailed breakdown of all the messages you have sent in the selected duration.
To access the message delivery report of your message click on the 'View Report' button under your sent messages. This will open the 'Delivery report' dialog window shown below.
The report starts by showing a summary of the various message statuses - here is what they mean:
Pending - the message has been forwarded to the mobile network operator successfully and now we are waiting for the to update us on whether it was delivered or it failed.
Delivered - the message has been received by the parent successfully.
Undeliverable - the messages has not been delivered. Look at the 'Description' column in the per parent report table to see the reason why it failed. One of the most common reasons why messages fail with this status is if the recipient has opted out of promotional messages. Affected recipients are advised to dial '*456*9*#' on their Safaricom lines. Learn more about promotional messages.
Expired - the parent did not receive the message within the 48 hour trial window. This may happen when a phone is off or one is out of network coverage. It is also possible that the messages was indeed delivered but Sematime did not get a delivery confirmation report from the mobile operator for us to change the status to 'Delivered'.
Rejected - the mobile network operator has rejected this message. Look at the 'Description' column in the per parent report table to see the reason why it failed.
From this dialog window you can also 'Download' the delivery report inform of an Excel file document.
For starters, Sematime shows you a summary of the insights derived from your message logs:
Messages delivery statuses - shows a summary of the statuses for all messages sent by your account. For example, the image above shows that 85.53% of all messages sent to parents were delivered successfully.
Top reasons why messages fail - shows the reasons given for all the messages sent but failed to be received by your parents.
How fast as messages delivered - shows the time taken for parents to receive your messages. In the image above, it is apparent that 85.88% of the parents received messages within 30 seconds after sending.
Going further down the report, you will see a detailed breakdown of all the messages you have sent in the selected duration.
To access the message delivery report of your message click on the 'View Report' button under your sent messages. This will open the 'Delivery report' dialog window shown below.
The report starts by showing a summary of the various message statuses - here is what they mean:
Pending - the message has been forwarded to the mobile network operator successfully and now we are waiting for the to update us on whether it was delivered or it failed.
Delivered - the message has been received by the parent successfully.
Undeliverable - the messages has not been delivered. Look at the 'Description' column in the per parent report table to see the reason why it failed. One of the most common reasons why messages fail with this status is if the recipient has opted out of promotional messages. Affected recipients are advised to dial '*456*9*#' on their Safaricom lines. Learn more about promotional messages.
Expired - the parent did not receive the message within the 48 hour trial window. This may happen when a phone is off or one is out of network coverage. It is also possible that the messages was indeed delivered but Sematime did not get a delivery confirmation report from the mobile operator for us to change the status to 'Delivered'.
Rejected - the mobile network operator has rejected this message. Look at the 'Description' column in the per parent report table to see the reason why it failed.
From this dialog window you can also 'Download' the delivery report inform of an Excel file document.
Updated on: 10/04/2024
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