How to send fee balances reminders to parents via SMS
Reminding parents occasionally of their fee balances is a great way to increase school fees collections. Sematime makes it very easy to do so via SMS messages. To get started, go to 'Home' view and select 'Balances' from the menu then go to 'Balances Actions' and choose 'Send Reminders'.
Start by specifying the criteria to use to filter student fee balances. For example, you can choose to only send balances of students with more than KES 1,000 - see the red box area below. In addition, you may also limit the sending of balances to students from a specific year group and/or stream. Optionally, you can append an extra message to each SMS, for example, instructions on how to pay.
After sending your message, you will get a delivery report summary. At first, all the messages will be in the 'Pending' status but will gradually get updated to either 'Delivered' or 'Failed' based on the delivery confirmation report we get from the mobile network operator e.g Safaricom, Airtel, Telkom etc.
You can then click on 'View Report' to see a detailed delivery report for each parent. Come with us to the next section to understand more about SMS message delivery reports.
Start by specifying the criteria to use to filter student fee balances. For example, you can choose to only send balances of students with more than KES 1,000 - see the red box area below. In addition, you may also limit the sending of balances to students from a specific year group and/or stream. Optionally, you can append an extra message to each SMS, for example, instructions on how to pay.
After sending your message, you will get a delivery report summary. At first, all the messages will be in the 'Pending' status but will gradually get updated to either 'Delivered' or 'Failed' based on the delivery confirmation report we get from the mobile network operator e.g Safaricom, Airtel, Telkom etc.
You can then click on 'View Report' to see a detailed delivery report for each parent. Come with us to the next section to understand more about SMS message delivery reports.
Updated on: 10/04/2024
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